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var(--chatbot-ventana-bottom, 88px) - 20px);max-height:calc(100dvh - var(--chatbot-ventana-bottom, 88px) - 20px);max-width:calc(100vw - 40px);overflow:hidden;position:fixed;right:20px;width:380px;z-index:1000}.chatbot-ventana__cabecera[data-v-396aa7a9]{align-items:center;background:var(--azul-bbva,#072146);color:#fff;display:flex;gap:8px;padding:14px 14px 12px}.chatbot-ventana__titulos[data-v-396aa7a9]{flex:1;min-width:0}.chatbot-ventana__titulo[data-v-396aa7a9]{font-size:15px;font-weight:700;line-height:1.3;margin:0}.chatbot-ventana__subtitulo[data-v-396aa7a9]{font-size:12px;font-weight:350;line-height:1.3;margin:2px 0 0;opacity:.85}.chatbot-ventana__cerrar[data-v-396aa7a9],.chatbot-ventana__volver[data-v-396aa7a9]{align-items:center;background:#ffffff24;border:none;border-radius:50%;color:#fff;cursor:pointer;display:flex;flex:0 0 auto;height:28px;justify-content:center;padding:0;width:28px}.chatbot-ventana__cerrar svg[data-v-396aa7a9],.chatbot-ventana__volver svg[data-v-396aa7a9]{fill:currentColor;height:18px;width:18px}.chatbot-ventana__cerrar[data-v-396aa7a9]:hover,.chatbot-ventana__volver[data-v-396aa7a9]:hover{background:#ffffff42}.chatbot-ventana__cerrar[data-v-396aa7a9]:focus-visible,.chatbot-ventana__volver[data-v-396aa7a9]:focus-visible{outline:2px solid #fff;outline-offset:1px}.chatbot-ventana__cuerpo[data-v-396aa7a9]{background:#f4f4f4;flex:1;overflow-y:auto;overscroll-behavior:contain;padding:14px}.chatbot-ventana__pie[data-v-396aa7a9]{background:#fff;border-top:1px solid #e2e2e2;display:flex;gap:8px;padding:10px 12px}.chatbot-ventana__campo[data-v-396aa7a9]{border:1px solid #cfcfcf;border-radius:20px;color:#072146;flex:1;font-size:14px;min-width:0;padding:9px 12px}.chatbot-ventana__campo[data-v-396aa7a9]:focus{border-color:#1973b8;outline:none}.chatbot-ventana__enviar[data-v-396aa7a9]{align-items:center;background:var(--azul-bbva,#072146);border:none;border-radius:50%;color:#fff;cursor:pointer;display:flex;flex:0 0 auto;height:38px;justify-content:center;padding:0;width:38px}.chatbot-ventana__enviar svg[data-v-396aa7a9]{fill:currentColor;height:18px;width:18px}.chatbot-ventana__enviar[data-v-396aa7a9]:focus-visible{outline:2px solid #1973b8;outline-offset:2px}@media screen and (max-width:650px){.chatbot-ventana[data-v-396aa7a9]{height:calc(100vh - var(--chatbot-ventana-bottom, 78px) - 16px);height:calc(100dvh - var(--chatbot-ventana-bottom, 78px) - 16px);left:8px;max-width:none;right:8px;width:auto}}.boton-flotante[data-v-09b563ed]{background:#004481;border:none;border-radius:20px 0 0 20px;box-shadow:0 4px 8px #0044813d,0 8px 6px #00448129;cursor:pointer;display:flex;flex-direction:column;gap:2px;height:var(--flotante-alto,82px);justify-content:center;padding:0 20px;position:fixed;right:0;text-align:left;transition:background .18s ease;width:var(--flotante-ancho,250px);z-index:1000}.boton-flotante__titulo[data-v-09b563ed]{color:#fff;display:block;font-size:19px;font-weight:700;line-height:1.2}.boton-flotante__subtitulo[data-v-09b563ed]{color:#fff;display:block;font-size:14px;font-weight:350;line-height:1.2}.boton-flotante[data-v-09b563ed]:hover{background:#005ba8}.boton-flotante[data-v-09b563ed]:focus-visible{outline:3px solid #fff;outline-offset:-3px}.boton-flotante--abierto[data-v-09b563ed]{background:#003563}@media screen and (max-width:992px){.boton-flotante[data-v-09b563ed]{border-radius:16px 0 0 16px;padding:0 16px}.boton-flotante__titulo[data-v-09b563ed]{font-size:15px}.boton-flotante__subtitulo[data-v-09b563ed]{font-size:12px}}@media screen and (max-width:650px){.boton-flotante[data-v-09b563ed]{border-radius:12px 0 0 12px;padding:0 13px}.boton-flotante__titulo[data-v-09b563ed]{font-size:13px}.boton-flotante__subtitulo[data-v-09b563ed]{font-size:11px}}.ventas__estado[data-v-7ad1c1ea]{color:#666;font-size:13px;font-weight:350;line-height:1.45;margin:0}.chatbot-respuesta__pregunta[data-v-15ab8a38]{color:var(--azul-bbva,#072146);font-size:14px;font-weight:700;line-height:1.35;margin:0 0 8px}.chatbot-respuesta__burbuja[data-v-15ab8a38]{background:#fff;border:1px solid #dfe3e8;border-radius:10px;padding:12px}.chatbot-respuesta__snippet[data-v-15ab8a38]{color:#072146;font-size:14px;font-weight:350;line-height:1.5;margin:0}.chatbot-respuesta__vermas[data-v-15ab8a38]{color:#36b;display:inline-block;font-size:13px;font-weight:500;margin-top:10px;text-decoration:underline}.chatbot-respuesta__vermas[data-v-15ab8a38]:hover{color:#1973b8}.chatbot-respuesta__derivacion[data-v-15ab8a38],.chatbot-respuesta__feedback[data-v-15ab8a38]{border-top:1px solid #e2e2e2;margin-top:14px;padding-top:12px}.chatbot-respuesta__consulta[data-v-15ab8a38]{color:var(--azul-bbva,#072146);font-size:13px;font-weight:500;margin:0 0 8px}.chatbot-respuesta__botones[data-v-15ab8a38]{display:flex;gap:8px}.chatbot-respuesta__no[data-v-15ab8a38],.chatbot-respuesta__si[data-v-15ab8a38]{border-radius:20px;cursor:pointer;flex:1;font-size:13px;font-weight:500;padding:9px 12px}.chatbot-respuesta__si[data-v-15ab8a38]{background:var(--azul-bbva,#072146);border:1px solid var(--azul-bbva,#072146);color:#fff}.chatbot-respuesta__no[data-v-15ab8a38]{background:#fff;border:1px solid #cfcfcf;color:#072146}.chatbot-respuesta__gracias[data-v-15ab8a38]{border-top:1px solid #e2e2e2;color:#072146;font-size:13px;font-weight:350;line-height:1.45;margin:14px 0 0;padding-top:12px}.chatbot-respuesta__horario[data-v-15ab8a38]{color:#666;font-size:12px;font-weight:350;line-height:1.4;margin:0 0 8px}.chatbot-respuesta__whatsapp[data-v-15ab8a38]{background:#25d366;border-radius:20px;color:#fff;display:block;font-size:13px;font-weight:700;padding:10px 12px;text-align:center;text-decoration:none}.chatbot-respuesta__whatsapp[data-v-15ab8a38]:hover{background:#1fb457;color:#fff}:root{--flotante-ancho:250px;--flotante-alto:82px;--chatbot-launcher-bottom: calc(12vw - 72px) ;--ventas-launcher-bottom: calc(12vw + 22px) ;--chatbot-ventana-bottom: calc(12vw + 116px) }@media screen and (max-width:992px){:root{--flotante-ancho:200px;--flotante-alto:66px;--chatbot-launcher-bottom: calc(12vw - 60px) ;--ventas-launcher-bottom: calc(12vw + 18px) ;--chatbot-ventana-bottom: calc(12vw + 96px) }}@media screen and (max-width:650px){:root{--flotante-ancho:150px;--flotante-alto:49px;--chatbot-launcher-bottom:30px;--ventas-launcher-bottom:91px;--chatbot-ventana-bottom:152px}}.chatbot__estado[data-v-4d4466c6]{color:#666;font-size:13px;margin:0}.chatbot__vacio[data-v-4d4466c6]{display:flex;flex-direction:column;justify-content:center;min-height:100%;text-align:center}.chatbot__vacio-icono[data-v-4d4466c6]{fill:#b6c0cc;height:38px;margin:0 auto 10px;width:38px}.chatbot__vacio-titulo[data-v-4d4466c6]{color:var(--azul-bbva,#072146);font-size:14px;font-weight:700;margin:0 0 6px}.chatbot__vacio-texto[data-v-4d4466c6]{color:#072146;font-size:13px;font-weight:350;line-height:1.45;margin:0 0 12px}.chatbot__vacio-horario[data-v-4d4466c6]{color:#666;font-size:12px;font-weight:350;line-height:1.4;margin:0 0 8px}.chatbot__whatsapp[data-v-4d4466c6]{background:#25d366;border-radius:20px;color:#fff;display:block;font-size:13px;font-weight:700;padding:10px 12px;text-align:center;text-decoration:none}.chatbot__whatsapp[data-v-4d4466c6]:hover{background:#1fb457;color:#fff}.chatbot__volver-menu[data-v-4d4466c6]{background:#fff;border:1px solid #cfcfcf;border-radius:20px;color:#072146;cursor:pointer;font-size:13px;font-weight:500;margin-top:8px;padding:9px 12px;width:100%}